An operational risk management system designed to prepare Adventure Education Programs to effectively respond and resolve Critical or Catastrophic Incidents in a sustainable manner.
The fact is that every organization hopes they will not have to face a critical or catastrophic incident, and while we all share that sentiment, “hope” alone, is not a strategy. The nature of our work, intentional interaction with uncertainty, increases the likelihood that we will eventually face a serious incident. Most organizations understand this and take steps to provide their instructional staff with appropriate skills, support and resources. The question is; when an instructional staff does encounter a critical or catastrophic incident does the administration know how what to do? Have you adequately trained your office staff to deal with that phone call? What about the phone call with the media, with the parents, with the attorney? One of the hard lessons that we have learned over the last 30 years is that while critical or catastrophic incidents are usually instigated in the field, it is the administrative response to the incident that most often leads to crisis escalation. This typically happens simply because the administration assumed that it would never happen to them, or they would figure it out when the time came. The Organizational Crisis Response system is based on years of “lessons learned” from organizations who have dealt with serious incidents. Understanding that our industry faces ongoing staff turnover the system is designed to be implemented quickly and efficiently. If you have ever wondered if your program would be able to effectively handle a critical or catastrophic incident, this system is for you.